Inspiring book: Menestys syntyy asiakaskokemuksesta, B2B-johtajan opas

A good customer experience is possible to build without magic tricks and huge mechanisms. The goal is to create enthusiasm to take action for improvement, begins Menestys syntyy asiakaskokemuksesta, B2B-johtajan … Continue reading Inspiring book: Menestys syntyy asiakaskokemuksesta, B2B-johtajan opas

Inspiring book: Johtajasta mestariksi

Johtajasta mestariksi (From Leader to Champion) by Asko Känsälä is not a typical business book because it emphasizes the importance of long-span thinking and long-term business development. I may have … Continue reading Inspiring book: Johtajasta mestariksi

Inspiring book: Itsensä johtajat, Just sopivasti menestystä

Success is more than financial success, and leadership is also self-management outside of managers, starts Jari Hietaniemi’s and Antti Niemi’s new book Itsensä johtajat, Just sopivasti menestystä (Self-leadership, Just the … Continue reading Inspiring book: Itsensä johtajat, Just sopivasti menestystä

Inspiring: Clubhouse meets Sense & Respond

Sense & respond, a classic book by Jeff Gothelf and Josh Seiden, came into my mind when listening to a conversation in Clubhouse’s club for Building customer value (Asiakasarvon Rakentajat) … Continue reading Inspiring: Clubhouse meets Sense & Respond